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Frequently Asked Questions

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OUR LISTINGS

Stephanie Daring

Rental FAQs

Booking is easy! Simply follow these steps:

  1. Search: Enter your destination, check-in, check-out dates, and number of guests.

  2. Select: Browse through our listings and choose your ideal rental.

  3. Book: Click on your chosen rental, fill in your details, and confirm your booking.

  4. Pay: Pay securely via PayPal or Venmo.

Once you book, you’ll receive an instant email confirmation with your booking details. You’ll also get clear check-in instructions and the local contact details for the property.

You can modify or cancel your booking up to 48 hours before check-in. For any changes or cancellations, please contact our customer support team as soon as possible.

Yes! All our properties are verified for accuracy, quality, and safety. We ensure that the listings you see on our site match the actual property, giving you peace of mind when booking.

Once you select a property, it will show real-time availability based on the dates you choose. If it’s already booked, the system will show alternative options for you.

No! What you see is what you pay. We don’t have any hidden fees or surprise charges at checkout. You’ll always know exactly what you’re paying for.

Yes! All listings on RentAwayDirect are carefully curated and verified, and the photos and descriptions are accurate. We ensure you know exactly what you’re booking.

Payment FAQs

We accept secure payments through PayPal and Venmo. Both platforms allow you to pay via credit or debit cards, ensuring that your payment information is secure.

Yes! We use secure payment gateways like PayPal and Venmo, which encrypt all payment information. Your personal and payment details are never shared with us or anyone else.

When you book, your payment is securely held for 48 hours after check-in. If there’s any issue with your rental, you can request an instant refund during this period. This ensures that your rental meets your expectations.

You pay for your rental at the time of booking. The payment will be securely processed through PayPal or Venmo. Once completed, you will receive a booking confirmation email.

Yes! If something goes wrong after check-in, we offer an instant refund, no questions asked. Your satisfaction is our top priority, and we want to make sure your experience is seamless.

Yes! Both PayPal and Venmo allow payments via credit or debit cards. You don’t need a PayPal or Venmo account to pay; simply use your card during checkout.

Currently, we only accept full payments at the time of booking via PayPal or Venmo. We do not offer installment plans at the moment.

No! RentAwayDirect doesn’t charge any service fees. The price you see on the listing is the final price. We aim to provide transparent pricing with no hidden charges.

General FAQs

Our customer support team is available 24/7. You can reach us via:

  • Email: Support@RentAwayDirect.com

  • Live Chat: Available on the website

We take your privacy very seriously. All your personal information is securely stored and never shared with third parties. For more details, please refer to our Privacy Policy.

At the moment, RentAwayDirect only offers vacation rentals within the USA. However, we plan to expand our services globally in the future.

Yes! We frequently run special promotions. Be sure to subscribe to our newsletter to stay updated with the latest offers and discounts.